Shipping

Shipping Policy

For Owala customers, the sections below set out processing, delivery, and tracking. This page applies specifically to owalry.shop.

How Owala handles tracking and addresses
The following tracking and addresses guidance applies to the Owala storefront at owalry.shop. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

What Owala customers should know about processing and transit
Customers using owalry.shop can rely on the following Owala guidance about processing and transit. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

What Owala customers should know about delivery area
Customers using owalry.shop can rely on the following Owala guidance about delivery area. Orders can be shipped only to addresses within the United States. Standard shipping is free.

returns after delivery at Owala
Owala publishes this returns after delivery guidance for customers using owalry.shop. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, Owala also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

What Owala customers should know about delivery issues
For purchases made through owalry.shop, Owala applies the following guidance on delivery issues. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Owalry.shop or 7602136374. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalry.shop
Phone: 7602136374
Physical address: 1714 Grand Blvd, Kansas City, Missouri, 64108, United States